RETURNS AND REFUNDS

At shinyvogue, we are dedicated to delivering a seamless and pleasurable shopping experience, understanding that there may be occasions necessitating a return or exchange. Our Refund Policy is crafted to facilitate this process and ensure your contentment.      
 

Eligibility for Refund      
 

For a refund, the item must remain unused, in its original condition, and include all attached tags. The return should be initiated within 48 hours from the delivery date.      
 

Non-Refundable Items      
 

Certain items, such as intimate wear, accessories, and personalized/customized products, are ineligible for refunds due to hygiene and personalization reasons.      
 

Returns Process      
 

To commence a return, log in to your account and visit the "My Orders" section, following the provided instructions to generate a return request. Clearly state the reason for return and attach any necessary supporting documentation. Our customer support team will review your request and assist you through the return process.      
 

Refunds (If Applicable)      
 

Upon receipt and inspection of your returned item, you will receive an email confirming its reception and notifying you of the approval or denial of your refund request. Please allow approximately (5-7) five to seven days for your refund to be processed.      
 

If you have any inquiries or concerns regarding your returns or refunds, please feel free to reach out to us. Your satisfaction is our utmost priority, and we are committed to ensuring you experience a seamless and enjoyable shopping journey.